Terms And Conditions

This site is owned and operated by Christopher Howard Workshops, 9 Rosebery Place, Gullane, East Lothian, EH31 2AN "the Company". VAT Registration no. 634 7879 92.

In using this site, you "the Customer" are bound by our terms and conditions as outlined below. Please read these carefully before placing your order as your order will be accepted strictly on the understanding that you accept and agree to the terms and conditions as outlined below. Please note that to qualify you to order goods through our website, you must be at least 18 years of age and must be able to accept a UK mainland delivery.

Prices & Ordering
The price payable for the goods will be that quoted at the date of order. We must be in receipt of the entire cost of any goods before any order is accepted. It is upon us debiting a credit or debit card, or presentation of a cheque to the bank to the full value of the product ordered that a contract is entered into.

Security
We take our customer's privacy very seriously. Please note that we do not store any of our customer's card details and payments are processed by the secure third party Worldpay system. We advise customers not to fax or e-mail any payment details. Payments made over the telephone will be held in the strictest confidence and we will take all reasonable precautions to protect the privacy of your data. Unless we are found negligent, we cannot be held liable for any unauthorised access to information supplied by you.

Delivery
The goods you order will be delivered to the delivery address you provide to us at the time of placing the order. We will endeavour to deliver the goods to you, the customer, on your preferred date, subject to availability. A valid signature by an adult of 18 years or over is required upon delivery. Once goods have been signed for, ownership of the goods then passes to you, the customer. We advise customers to thoroughly check all goods prior to signing for them and to retain all the original packaging for at least a week in case any return is involved. Please note that delivery dates or times do not form part of our contract.

As stated in our website, we do not charge for initial deliveries but, there is a cost to us associated with this process and as such, should you, the customer, not be available on the agreed delivery date, you will be liable for the costs associated with any additional delivery attempt(s).

Free delivery is to UK mainland addresses. We are happy to quote you the delivery charge applicable on request for Northern Ireland, Isle of Man, Orkney, the Inner and Outer Hebrides and the Shetland Islands.

Cancellation:

Pre-Delivery
Should you, the customer, wish to cancel an order prior to it being dispatched (generally 10 working days before the given delivery date) you will incur a cancellation fee of £50 including VAT to cover administration costs.

Post-Delivery
Should you, the customer, wish to cancel post dispatch from the factory, you will incur a fee of up to 25% of the value of the order. Whilst we strive to reduce any additional costs to our customers, we reserve the right to apply the charges as outlined above as these fees are reflective of costs that our supplier charges for handling returns.

Returns
You have a right to cancel in writing within 7 days of delivery, provided that the goods are in their original packaging and have not been installed or used and unwanted items may be returned but, at your own cost and risk. A return at this stage will consequently incur a fee of up to 25% of the value of the goods in addition to any further collection costs. Within 21 days of notifying us of a return, you will be advised of a collection date and further to this you will be refunded within 30 days. You have a responsibility to take reasonable care of the goods prior to collection. Should you fail to return the goods, we reserve the right to recover the costs of a return.

Damages
Any goods that are found to be faulty, damaged or incorrect should not be signed for and returned on the delivery vehicle. Should this be discovered following the goods being signed for, you must contact us as a matter of urgency or report the matter directly to Falcon as soon as you possibly can. Damaged or faulty goods will be subject to a manufacturer's inspection and the decision as to whether you receive a replacement or a repair will be at the discretion of Falcon's service engineer.

Warranty
All warranties and subsequent cover are provided by the manufacturer, Falcon. The manufacturer's warranty is normally only valid for use of goods within the UK. Please note that all Falcon goods are for domestic use only. Guarantees only apply to new appliances. Second-hand appliances or reconditioned products are excluded and the guarantee is not transferable.

Range cookers are guaranteed for 3 years by Falcon covering any mechanical breakdown and cosmetic deterioration with a manufacturing defect.

SxS Refrigeration and Wine Storage fridges have a 1 year parts and labour guarantee from Falcon and an additional 2 years guarantee, subject to meeting the minimum service requirements and operation, as outlined in product instructions.

Items that are not included under the Falcon 3 year guarantee include griddles, wok rings, grill pans, trivets, filters, light bulbs and other consumable accessories. Further not included, is any damage caused other than through normal use, breakdowns associated with cooking spillages, cosmetic deterioration deemed to be normal wear and tear and costs will be incurred from Falcon if a service call is arranged and no fault is found.

Out of Warranty
Falcon offer a repair service - Consumer Services 0870 789 5107 who can take details and book an engineer. Falcon also have an approved list of stockists of Falcon replacement parts. For up to date details of these stockists, please visit the Falcon main website.

Accuracy of Information
All information provided on this website is provided in good faith. Falcon continuously seek improvements in specifications, design and production or products, so alterations will occasionally take place without immediate notification to us. Any crucial or significant product requirement should be checked prior to placing an order to ensure accuracy. Any significant information regarding installation should be checked with the manufacturer whose specification can be subject to change.

Health & Safety
Installation and fitting instructions are supplied with the goods and it is your, the customer's, responsibility to adhere to these in the interests of Health & Safety. Certain items should only be fitted or installed by specialist tradespeople and where this is advised in the manual, it is the customer's responsibility to ensure that goods are treated accordingly. Should the goods be moved on to a third party, it is the customer's responsibility to ensure that they are supplied with all correct documentation.